FAQ (Frequently Asked Questions)

General

Yes, every single item sold item at UrbanSportist is a licensed, official, branded product.

For jerseys there is a common source of misunderstanding with the difference between authentic and replica jerseys.
Both authentic and replica jerseys are official products, the main difference being that authentic jerseys are the ones worn by professional players when playing the game, whilst replica jerseys (also called stadium jerseys or fan jerseys) are the ones created for supporters going to the stadium or wearing throughout the day.

If you want a more in-depth analysis of the individual characteristics of each model, please refer to this excellent post from the Soccer365 folks.

Category: General

Yes, it is extremely safe.

All your personal details are encrypted using the latest industry standard – SSL (Secure Socket Layer) 128 bit – encryption technology before being sent over the internet. This is the same encryption technology used by banks in their daily operations.

Category: General

Tracking your order is super simple, just go to “my account” and look for the reference number received by email when you placed the order.

Category: General

Payment

For your convenience and maximum transparency, we use PayPal for 100% of our financial operations.

This means you can use any of the payment methods offered by PayPal with peace of mind that your personal details are safely and exclusively stored in PayPal servers.

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Category: Payment

Our payment gateway partner – PayPal – will attempt to charge the provided credit card at the confirmation point of your order.

Category: Payment

Shipping

Delivery time within Australia is usually between 2 – 5 business days.
It usually depends on your location as all items ship from Sydney, NSW.

All deliveries are handled by Australia Post directly.

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* Express Post may cost extra.
Category: Shipping

If you changed your mind before the items were shipped to you, please get in contact with us immediately so we can provide you a full refund of your funds.

If you changed your mind after the items were shipped and/or received, please get in contact with us within 3 days of the receipt of your order.
You are required to pay the return shipping fees incurred and the items returned should be kept strictly in their original packaging.

Category: Shipping

The table below summarises the current shipping zones available:

Shipping zoneCountries included
Zone #1Australia and New Zealand.
Zone #2
(currently unavailable)
Canada and United States.
Zone #3
(currently unavailable)
Andorra, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Greece, Greenland, Vatican City, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Moldova, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine.
Zone #4
(currently unavailable)
Rest of the world.

Category: Shipping

Once your order ships and your order is marked as “completed“, find the tracking number for your order is super simple, just go to “my account” and look for the reference number received by email when you placed the order.

Category: Shipping

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