FAQ (Frequently Asked Questions)

Shipping

Delivery time within Australia is usually between 2 – 5 business days.
It usually depends on your location as all items ship from Sydney, NSW.

All deliveries are handled by Australia Post directly.

Image result for auspost express logo
* Express Post may cost extra.
Category: Shipping

If you changed your mind before the items were shipped to you, please get in contact with us immediately so we can provide you a full refund of your funds.

If you changed your mind after the items were shipped and/or received, please get in contact with us within 3 days of the receipt of your order.
You are required to pay the return shipping fees incurred and the items returned should be kept strictly in their original packaging.

Category: Shipping

The table below summarises the current shipping zones available:

Shipping zoneCountries included
Zone #1Australia and New Zealand.
Zone #2
(currently unavailable)
Canada and United States.
Zone #3
(currently unavailable)
Andorra, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Greece, Greenland, Vatican City, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Moldova, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine.
Zone #4
(currently unavailable)
Rest of the world.

Category: Shipping

Once your order ships and your order is marked as “completed“, find the tracking number for your order is super simple, just go to “my account” and look for the reference number received by email when you placed the order.

Category: Shipping

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